How To Find The Best Healthcare Logistics Provider?

As the nuances of healthcare logistics become increasingly complex, it grows more challenging every year for companies to manage fulfilling orders themselves. It’s time for you to think about how a 3PL Healthcare Logistics service could help you if you are having trouble keeping up with fulfillment.

Maybe you feel that 3PL healthcare logistics are too costly for your budget. Maybe you are afraid that you will lose control of your product. Implementing the right3PL service is possible:

  • We can help you save money by helping you run distribution efficiently.
  • Customers should have a positive, consistent brand experience
  • Your staff can be freed up to concentrate on product development or business growth.
  • Although all this sounds wonderful, the idea of beginning the search can seem daunting. We have put together this guide to assist you. These four questions will help you find the best logistics solution for your business.


Take a look at what you need from professional medical fulfillment

Your product is unique and you know it better than anyone. Before you start searching, ask your team which type of handling is required.

It may need to be shipped and stored at specific temperatures. If you are fulfilling medical device orders, your product may need special handling in order to comply with FDA regulations. These factors will determine which qualifications you are looking for in a partner.

Next, think about what you want to accomplish. Are you looking to provide a specific shipping experience for customers? Are you trying to create a shipping experience that is unique for your customers? Or do you want an inventory system that can manage the complexity of your chain? Perhaps you simply want to improve your distribution and reduce costs. You are outsourcing work so now is the right time to ask for improvements.

1. Are They Acquainted with Bulk Medical Supplies

From everyday operations to handling a crisis — like shipping medical supplies during COVID-19 — having efficient healthcare logistics companies can be life or death in certain circumstances. It is important to ensure that your provider has the following core competencies when outsourcing healthcare logistics. Ask them if they are:

  • Prepare contingency plans to address any supply chain or potential threats.
  • Proper licensing and insurance are required to cover delivery.
  • This is a documentation system that uses technology for product temperature, location, signatures, and other information.
  • Working with 3PL Healthcare Logistics professionals is a benefit. They already have a good understanding of the healthcare supply chain. It is easy to rest assured that their facilities and employees are current with regulations and have experience handling medical supplies.

2. Are they certified to comply with the law?

Compliance is essential given the highly regulated healthcare industry. It is important to ensure that you are fully informed about the legal qualifications of your potential provider.

FDA Registered

It is important to find someone who can handle, store, pack, and ship sensitive products in accordance with government regulations. The Food and Drug Administration (FDA) should register your provider.

This is particularly important if you are looking for fulfillment of medical device orders. Only FDA-registered service providers are allowed to legally handle Class I or II medical devices.

CGMP Compliant

CGMP (Current Good Manufacturing Practice) regulations are put in place by the FDA to ensure high-quality standards are met. These regulations ensure that food, drinks, pharmaceuticals, dietary supplement, and medical devices are properly stored in warehouses. CGMP also requires that warehouses be kept clean, pest-free, and well-controlled.

Hazardous Materials Certified

It is important that the people handling your product are trained and certified to handle hazardous substances. This will ensure they are able to quickly and effectively respond to an accident.

It is important to identify a team that has been trained in these areas:

  • Code of Federal Regulations (49 CFR).
  • International Air Transport Association (IATA).
  • International Maritime Dangerous Goods, (IMDG).
  • Classes 2,3,9 (including lithium battery classes)

3. What is the Operation of Their Fulfillment Distribution Centre?

Now that you know what credentials your potential partner has, it’s time to ask the same questions you’d ask of a regular 3PL provider. Learn:

  • If they are able to fulfill e-commerce orders.
  • They can and cannot handle certain items.
  • What areas they are able to ship to and when delivery can be expected.
  • How they use technology to manage inventory
  • Learn about their inventory management processes. Find out about their rotation procedures and technology. Find out if they use LIFO (last-in-first-out), FIFO (first-in-first-out), or FEFO (first-expired-first-out).

4. Are They able to offer reverse logistics?

You should also ask if reverse logistics is part of the provider’s logistics execution. For healthcare and medical customers, customer satisfaction is a top priority. Plus, reverse logistics only keeps growing in importance.

Reverse logistics programs deal with customer returns and product recalls. Your provider must be able to properly handle any returned inventory, regardless of whether it is disposed or reused.

You now know the right questions to ask Jay Group experts. Find out if a 3PL logistics provider might be the best fit for your business.

Our experienced team is familiar with healthcare logistics and ready to assist you. Contact us today to learn more about how we can help your business!